Refund Policy

This Refund Policy explains our approach to refunds for SafariFlow subscriptions processed through Lemon Squeezy.

1. Free Trial Period

1.1 During the Trial

All new customers receive a 14-day free trial. During this period:

• Full access to all features in your selected plan
• No charges applied until the trial ends
• You may cancel anytime before the trial ends with no charge
• Card details required upfront for seamless transition after trial

1.2 After the Trial

If you don't cancel before the trial ends:

• Your subscription automatically begins
• First payment processed immediately
• Subsequent billing occurs monthly or yearly based on your plan

2. Refund Eligibility

2.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first paid subscription:

• Request a full refund within 30 days of your first payment
• Applies to first-time customers only
• No questions asked - we'll process your refund

2.2 Service Failures

You may be eligible for a prorated refund if:

• We fail to meet our Service Level Agreement
• Critical features are unavailable for extended periods
• We discontinue the service with less than 30 days' notice

2.3 Billing Errors

If you were charged incorrectly:

• Duplicate charges will be refunded immediately
• Incorrect plan pricing will be adjusted and refunded
• Contact [email protected] within 30 days of the charge

3. Non-Refundable Situations

Refunds will NOT be provided for:

• Renewals after the first billing cycle (unless service failure)
• Partial months if you cancel mid-cycle (access continues until period ends)
• Subscription downgrades (difference not refunded)
• Account termination due to Terms of Service violations
• Change of mind after the 30-day money-back period
• Lack of use or failure to cancel before renewal

4. How to Request a Refund

4.1 Process

1. Email [email protected] with subject "Refund Request"
2. Include:
   • Your account email address
   • Company name
   • Reason for refund request
   • Transaction ID (if available)
3. We'll review your request within 3 business days
4. Approved refunds processed within 5-10 business days

4.2 Refund Method

Refunds are issued to the original payment method:

• Credit/debit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Processing time may vary by financial institution

5. Cancellation vs. Refund

Important: Cancelling your subscription is different from requesting a refund.

5.1 Cancellation

• Stops future billing
• Access continues until end of current billing period
• No refund for time remaining (you keep access)
• Can be done via billing portal or by contacting support

5.2 Refund + Cancellation

• Request both if eligible for money-back guarantee
• Account will be immediately deactivated upon refund
• Export your data before requesting if needed

6. Special Cases

6.1 Annual Subscriptions

For yearly plans:

• 30-day money-back guarantee applies to full annual fee
• After 30 days, no refunds for remaining months if you cancel
• Access continues for the full year (no prorated refunds)

6.2 Upgrades

When upgrading mid-cycle:

• Prorated credit applied for unused time on old plan
• New plan starts immediately
• Billing date remains the same

6.3 Downgrades

When downgrading:

• Change takes effect at next billing cycle
• No refund for difference in current period
• You keep current plan features until renewal

7. Chargebacks

Please contact us first at [email protected]. We're here to help!

8. Changes to This Policy

We may update this Refund Policy with 30 days' notice. Changes will not affect existing refund requests.

9. Contact Information